It’s not uncommon to work with someone or something for a while, then realize that thing or person is just not the right fit for you or your business. (It happens in life, too!) So it’s not surprising that the same thing could happen with a membership website platform.
Before we dive further into that, let’s look at what should you look for in a membership website platform to begin with.
Several key features can significantly impact the success and functionality of your site:
- Content Management: a platform that allows easy organization and management of diverse content types (videos, articles, courses).
- Membership Management: Robust membership management tools are crucial, including the ability to create multiple membership tiers.
- Payment Processing and Subscriptions: Seamless integration with payment gateways, and support for various currencies.
- Customization and Branding: The platform should offer customization options for branding your site, including templates or themes.
- Community Engagement: Features facilitating member interaction such as forums, discussion boards, comment sections, or private groups. Analytics and Reporting: Access to reportsis crucial for understanding member behavior, tracking engagement metrics, and identifying areas for improvement.
- Customer Support and Resources: A reliable support system, comprehensive documentation, tutorials, and a community forum can be invaluable for troubleshooting and getting the most out of the platform.
Considering your specific needs, audience preferences, and long-term goals is essential when evaluating these features. Not every platform will excel in every aspect, so prioritizing what matters most to your business is key.
With this in mind, here are some our wonderful clients who switched from other platforms, and why:
Optionsmeister.com
Website owner: John A.
Primary Offering: Options Trading Membership and Mentoring
Primary Benefit of Service to Clients: Learn to become a consistent trader
Platform switch to SubHub from: WordPress
Here's what John told us:
What caused you to consider a change?
I am a one person business and I got tired of constantly having to make sure I had updated all the plugins. Then if updates lapsed, getting attacked by bots.
What features were you looking for in a new platform:
-membership levels
-payment processing
-email integrations
-design options
-customer support
How did you find the transition of content, members, design aspects from your old platform to SubHub?
Relatively easy
What was your final decision to change platforms based on?
Getting away from constantly maintaining and protecting the website.
How did you hear about SubHub?
Referral from software vendor
Anything else you’d like to add about your switch to SubHub?
Exceptional, personal support from my support manager.
Join the optionsmeister.com membership: https://optionsmeister.com/subscribe
Pushmoments.com
Website Owner: Brenda D. and Karen G.
Primary Offering: We are a membership website that fosters the members to step outside their comfort zones and try new things.
Primary Benefit of Service to Clients: We offer a platform for accountability, inspiration, motivation, and community
Platform switch to SubHub from: WordPress
Here's what Brenda and Karen told us:
What caused you to consider a change?
It did not have the features nor style that we wanted. Additionally, it was not easy for us to use.
What features were you looking for in a new platform:
-Payment processing
-Email integration
-Design options
-Customer support
-All in one system
How did you find the transition of content, members, design aspects from your old platform to SubHub?
Easy
What was your final decision to change platforms based on?
SubHub had the all the features we wanted at a fair price. They were very accommodating and the customer service is stellar. We used the design service, and our SubHub designer was able to understand our website concept very easily. That was very reassuring to us.
How did you hear about SubHub?
Join the Push community: https://pushmoments.com/subscribe
Subscribe FREE for the first three months. For a limited time: use promo code 3FREE
Client: Eli S., https://pweschool.com/
Primary Offering: Speak Better Portuguese Online with Portuguese Lessons and Courses
Platform switched from: Send Owl
Why switched: SendOwl is a good shopping cart but it was not made to manage subscriptions.
Reasons for choosing SubHub: Ease of use, looks, and functions.
Read the full review: https://www.capterra.com/p/84253/SubHub/reviews/3520376/
Client: Steve B., https://backhealer.com
Primary Offering: Back pain relief
Primary Benefit to Clients: This site is an effort to help more people learn to use natural healing techniques to relieve their back pain.
Platform switched from: Wordpress, Shopify
Why switched: My designer actually built a Shopify site as well and it would don't work for our purposes. Thanks again, Subhub.
Reasons for choosing SubHub: My designer felt Subhub was a better membership platform that could grow as I did.
Read the full review: https://www.capterra.com/p/84253/SubHub/reviews/2618365/
If you are considering a move to a new platform, here are a few tips to keep in mind before cancelling with another service:
- Review Terms and Conditions: Understand the cancellation policy outlined in the terms of service. Look for details regarding notice periods, any penalties or fees associated with early termination, and the process for canceling.
- Check Subscription Renewal Date: If your membership renews automatically, note the renewal date and the required notice period for cancellation to avoid being charged for another term.
- Contact Customer Support: Reach out to customer support via email or phone, following the preferred method outlined by the host. Some platforms may require cancellation requests to be submitted through a specific channel or account settings.
- Make copies or a backup of your current site. Make sure any information (members, content) you will need to transfer to your new platform is available in the format requested.
- Check for Refunds or Prorated Charges: Inquire about any potential refunds or prorated charges if you're canceling before the end of a billing cycle. Some hosts might offer partial refunds based on unused subscription time.
- Ensure Termination of Services: Verify that all services, access, and recurring payments associated with your membership have been terminated as per your request.
Ready to switch to SubHub?
Book a call with a support advisor and find out everything you can do with SubHub:
